Terms and Conditions

1. General - Sportsbook and Casino

1.1. To register an Account or participate in any activities on our website, including placing bets or engaging in other content, you must be at least 18 years old and a resident of Great Britain, Northern Ireland, or the Republic of Ireland.

1.2. It is illegal for individuals under 18 to create an Account or gamble on this website.

1.3. To prevent unlawful betting, we may perform verification checks to confirm the information you provide.

1.3.1. For residents of Great Britain and Northern Ireland, we will conduct third-party searches to verify your age (18 or older) and identity, including your name, address, and date of birth. If these checks fail to confirm your details, we may request:

• A copy of a valid photo ID (passport or driver’s license).
• A recent utility bill (no older than three months) in your name, confirming your registered address.
  If we cannot verify your age or identity, your Account will be suspended until satisfactory proof is provided. Please send relevant documents to our Support Team if your Account is suspended for this reason.

1.4. You confirm that you are not currently self-excluded from Fafabet or registered with a national self-exclusion program, such as GAMSTOP, that prohibits you from gambling.

1.5. You represent that you are mentally competent, capable of taking responsibility for your actions, and able to enter into a legally binding agreement with us. We rely on these representations.

1.6. You are responsible for ensuring that your use of the website complies with the laws of your jurisdiction and that gambling is legal where you reside.

1.7. You must keep your payment and contact details up to date at all times.

1.8. You are responsible for maintaining the confidentiality of your Account security details. If you suspect a breach of confidentiality, you must notify us immediately. Any transactions made by someone securely logged into your Account are your responsibility.

1.9. Once confirmed by us, bets cannot be modified or canceled.

1.10. We only accept registrations and deposits from residents of Great Britain, Northern Ireland, and the Republic of Ireland.

1.11. Deposits must come from an account where you are the named holder. If we detect a mismatch, any winnings from such deposits may be voided.

1.12. Bets are accepted only online, including via our iPhone and Android applications. Bets submitted through other means (e.g., phone, email, fax, or in person) are invalid.

1.13. We may refuse or cancel any bet, or part of a bet, before a game starts, providing justification upon request. We may also cancel bets placed during a game if there is evidence you had prior knowledge of an event affecting market pricing (e.g., betting on first-to-score while a goal is being scored).

1.14. We may void bets placed by individuals or groups attempting to defraud us. If we detect a series of bets with identical selections placed by or for the same person or group, we may void such bets and suspend related Accounts. This applies to both settled and unsettled bets.

1.15. Winnings are credited to your Account after the final result is confirmed.

1.16. Bets placed with insufficient Account funds may be voided. If a deposit is canceled by the payment processor, we may retroactively cancel related bets and void any winnings.

1.17. If funds are credited to your Account in error, you must notify us promptly. Any winnings from such errors are invalid and must be returned. You remain liable for entry fees in tournaments or pool-style betting where stakes cannot be recovered.

1.18. The English version of these Terms is the reference language. In case of discrepancies in translations, the English version prevails.

1.19. We may suspend or close your Account and void all bets if you open multiple Accounts.

1.20. Bets accepted after an event’s start time are canceled. For multiple bets, if any part is accepted after the start, the entire bet is canceled.

1.21. Multiple bets combining selections within the same event that affect each other’s outcomes are not accepted. If taken in error, such bets are canceled.

1.22. We are not liable for typographical, human, or obvious pricing errors, and such bets are voided.

1.23. We are not responsible for losses or damages due to website issues, including delays, interruptions, data loss, communication failures, misuse, or content errors.

1.24. For Casino games (excluding progressive jackpot slots), the maximum winnings per calendar day (00:00:00–23:59:59) are capped at £25,000 or equivalent, regardless of stake.

1.25. For sports betting, the maximum aggregate winnings per calendar day (00:00:00–23:59:59) are capped at £25,000 or equivalent, regardless of stake. Winnings are typically paid without a claim. If you believe you are owed winnings, notify us promptly with evidence. Claims must be made within six months of the event’s completion.

1.26. The minimum bet amount is £0.10, unless otherwise specified on the website.

1.27. We may update odds and information on the website without notice. While we strive for accuracy, displayed information is indicative only and not binding until a bet is confirmed. We assume no liability for incorrect details (e.g., scores or game times). Refer to our betting rules for market settlement details.

1.28. The website displays records of recent bets, results, and Account activity. We recommend keeping your own records of transactions, game rules, cancellation policies, and payment methods to avoid disputes.

1.29. Bets are processed once placed and confirmed.

1.30. You can play immediately after a confirmed deposit.

1.31. If an event is canceled, related bets are voided, and Accounts are refunded.

1.32. Promotions and offers are limited to one per person. We may withdraw promotions upon completion of their duration.

1.33. If you need clarification on these Terms, contact our Support Team.

1.34. To file a formal complaint, contact our Customer Services via the website’s contact form. We aim to respond within 48 hours, providing the name of the person handling your complaint and tracking all correspondence. If unsatisfied, you may escalate to our Senior Management for a final review. If still unresolved, you may refer the matter to the Independent Betting Adjudication Service (IBAS) for adjudication. We report disputes and resolutions to the Gambling Commission quarterly.

1.35. Our Privacy Policy details how we collect, process, and share personal information.

1.36. Information on this website is copyrighted by Satellite Information Services Limited ("SIS") or its licensors, intended for personal use only. It may not be publicly displayed, broadcast, or used commercially without SIS’s written consent. SIS is not liable for any losses arising from the use of this information.

1.37. Customer funds are held in a Client Funds account with Metro Bank, unprotected in the event of insolvency, meeting the Gambling Commission’s requirements for “not protected” segregation.

1.38. Changes to these Terms will be displayed upon your next login before taking effect.

2. Deposits & Withdrawals

2.1. We accept deposits via Visa, Visa Debit, MasterCard, Visa Electron, and Maestro.

2.2. The minimum deposit is £10.00, and the maximum is £10,000.00.

2.3. Deposits are accepted only from Great Britain, Northern Ireland, and the Republic of Ireland.

2.4. Deposits must come from an account where you are the named holder. If we detect a mismatch, winnings from such deposits may be voided.

2.5. Once your Account balance reaches zero and all withdrawal requests are processed, you may change your deposit method to comply with our anti-money laundering policies.

2.6. We may query the source of deposited funds. If the response is unsatisfactory, we may suspend or terminate your Account and share information with relevant authorities.

2.7. Withdrawals are permitted provided:

• All deposits are cleared and not reversed or canceled.
• Required identity and anti-money laundering checks are satisfied. We may request:
• Valid photo ID (passport or driver’s license).
• Front of the deposit card (middle 8 digits obscured).
• Recent bank statement (within 3 months) with a payslip.
• Tax return document.
• Proof of regular income, inheritance, or capital ownership.
• Other income verification documents (e.g., P60, P45).
  You will be contacted via your registered email or phone with instructions for submitting documents.
• You comply with these Terms.
• Transactions are checked for money laundering, and suspicious transactions may be reported. We may reverse unspent deposit withdrawals until verification is complete.

2.8. Withdrawals are processed, where possible, to the card used for deposits.

2.9. We do not charge fees for deposits or withdrawals, but your bank or payment provider may apply charges.

2.10. The minimum withdrawal amount is £10.00.

2.11. Taichi Tech Limited processes all card payments as the Merchant of Record.

3. Withdrawal Management Fees

Free bets or promotional awards cannot be withdrawn. If you request a withdrawal without financial activity or with activity less than 50% of your deposited amount, we may charge a 5% processing fee (minimum £3.00). “Financial activity” refers to placing bets on the website (voided/canceled bets excluded).

4. Self-Exclusion

4.1. For customers struggling with gambling, we offer self-exclusion for 6 months to 5 years upon request. Contact Customer Services or select “Self-Exclude” in the “My Account” section. Requests via Customer Services may take up to 24 hours to process. Only explicit self-exclusion requests result in Account suspension for the specified period; otherwise, Accounts are closed and can be reopened upon request. See our Responsible Gambling guide for details.

4.2. We adhere to the Gambling Commission’s self-exclusion protocols, maintaining a register of excluded individuals and training staff to enforce these measures. We take reasonable steps to prevent self-excluded individuals from gambling.

4.3. We implement safeguards to avoid sending marketing materials to self-excluded customers and to block their access to Services. We are not liable for losses if you circumvent self-exclusion by opening additional Accounts or altering registration details. Winnings from such actions are forfeited, and bets are voided. We may pursue legal action to protect ourselves and the individual.

4.4. If registered with GAMSTOP, you cannot gamble with us until your exclusion period ends. Ensure your GAMSTOP and Fafabet registration details match, as mismatches may prevent exclusion activation. We are not liable if you gamble during the period between GAMSTOP registration and our receipt of notification, or due to GAMSTOP system issues.

5. Responsible Gambling

5.1. We promote responsible gambling through:

• A dedicated Responsible Gambling page with tools and support resources.
• Monitoring programs to detect behavioral changes and contact customers.
• Customer-set deposit limits with mandatory cooling-off periods.
• Casino loss limits for customizable periods.
• Reality check timers and pop-ups for games without natural endpoints.
• Time-out options (1 day to 6 weeks).
• Self-exclusion tools for 6 months or longer.

5.2. Visit our Responsible Gambling centre or “Gambling Controls” section for more details.

6. Account Closure

6.1. To close your Account, withdraw any remaining funds and contact Customer Services if you wish to close it permanently. We will attempt to address your concerns, and if unresolved, we will close your Account within 24 hours upon confirmation.

6.2. We may decline new customers or close Accounts without providing a reason.

7. Casino Specific Terms and Conditions

These Conditions govern your use of the Fafabet Casino website (“Services”). By playing any game (“Game”), you accept these legally binding Conditions. We may update these Conditions, with changes displayed on your next login.

You also agree to the general Terms and Conditions and any Game-specific rules (“Rules”) in the “Help” or “Game Info” tabs, covering bet limits, payouts, jackpots, disconnections, and return-to-player (RTP) details. In case of conflicts, Rules prevail, followed by these Conditions, then the Terms and Conditions.

7.1. Random Number Generator
Game outcomes are determined by random number generator (RNG) software. In case of discrepancies, our server records are definitive.

7.2. Errors
7.2.1. We are not liable for system or communication errors affecting Game results or bet settlements. Such bets or plays may be voided.
7.2.2. If a system malfunction results in erroneous profits, we may reclaim those amounts and deduct them from your Account. You must report malfunctions immediately.

7.3. Disconnection, Misuse, and Malfunction
7.3.1. We, our affiliates, and licensors are not liable for losses due to server failures, disconnections, or other issues beyond our control.
7.3.2. Misuse, disconnections, or malfunctions void all bets, plays, and payouts.
7.3.3. You agree not to use martingale betting strategies or AI-endowed software. Such misuse is prohibited.
7.3.4. If we detect AI use, we may block your Account, withhold funds, and restrict access to other Services.
7.3.5. We prohibit betting techniques that circumvent the house edge. Accounts showing deceptive gameplay will be blocked, and funds retained.
7.3.6. Systematic betting by an Account or group (e.g., using specific techniques or group wagering) may result in Account closure and fund retention, except for original deposits if still present.

7.4. Compliance with Laws
You must use the Services lawfully and comply with applicable laws. We may cooperate with law enforcement in investigating illegal activities.

7.5. Identification and Age Verification
7.5.1. We verify customer age and identity per Gambling Commission requirements. By agreeing to these Terms, you authorize these checks.
7.5.2. If checks fail, we may request a valid photo ID and a recent utility bill (within 3 months).
7.5.3. For anti-money laundering compliance, we may request additional documents (e.g., card details, bank statements, or income proof).
7.5.4. We may use third-party services for verification.
7.5.5. You confirm that all funds used are from legitimate sources and that you will not engage in illegal activities, including money laundering. We may report suspicious transactions and withhold funds.
7.5.6. Accounts must be opened by the account holder, not on behalf of others.
7.5.7. Only one Account per person is allowed. Multiple Accounts will be closed, with balances transferred to the first Account. Fraudulent activity may result in transaction cancellations.
7.5.8. You are responsible for preventing third-party access to your Account and for any losses incurred. Notify us immediately of suspected unauthorized access.
7.5.9. Ensure registration details are accurate. Changes to name or date of birth require legal proof.

7.6. Termination
7.6.1. We may suspend, terminate, cancel bets, remove bonus funds, or take other actions if we suspect: illegal or fraudulent activity, betting outside permitted regions, breaches of these Conditions, detrimental conduct, legal requirements, or technological errors.
7.6.2. We may suspend or terminate your Account at our discretion.
7.6.3. Your sole remedy for termination is the reimbursement of any undisputed balance, subject to compliance with these Terms.

7.7. General
7.7.1. For Casino games (excluding progressive jackpot slots):

• Daily Maximum Payout: £25,000 or equivalent per day, regardless of stake.
• Slot Maximum Payout: Single slot bets cannot exceed £20. Maximum payout is 1000x the stake (e.g., £1 bet = £1000 max) or £4000 per bet, whichever is lower.
• Roulette and Blackjack: Maximum payout is £4000 or 100x the stake, whichever is lower. Single bets cannot exceed £1000.
  7.7.2. Promotions and tournaments have specific terms. Bonus funds credited cannot be withdrawn as cash unless specified. By accepting prizes, you consent to the use of your name for promotional purposes without compensation, unless unreasonably withheld.
  7.7.3. We may exclude customers from Services or promotions at our discretion.
  7.7.4. Bets exceeding 25% of a deposited amount in a single round are prohibited, and winnings may be removed.
  7.7.5. We may modify or remove Services without notice.
  7.7.6. You must not interfere with or manipulate the Services. Report errors immediately without exploiting them. We may recover any gains from errors.
  7.7.7. Your Account is personal and cannot be used by others. You are liable for unauthorized use.
  7.7.8. You must not post unlawful or offensive content on the Services.
  7.7.9. We may moderate and remove chat postings promoting competitors or containing derogatory content.
  7.7.10. You acknowledge the risk of losing money while using the Services.
  7.7.11. See clause 1.37 for customer fund handling.
  7.7.12. Third-party software requires a separate agreement. These Conditions prevail in case of conflicts. Ensure software compatibility with your device.
  7.7.13. You may self-exclude via “My Account/Gambling Controls”. No further wagers will be accepted post-exclusion.
  7.7.14. Our liability is limited to £2000 for claims related to these Terms or Services, excluding death or personal injury from our negligence.
  7.7.15. Employees of Taichi Tech Limited or its group are ineligible to play Games.
  7.7.16. Unlawful or unenforceable provisions are severable without affecting remaining Terms.
  7.7.17. Our Privacy and Cookie Policy governs personal information use.
  7.7.18. Non-personal submissions become our property without confidentiality obligations.
  7.7.19. We do not charge for betting-related payments, but your bank or provider may.
  7.7.20. These Conditions, Terms, and Rules form the entire agreement.

8. Law

8.1. For disputes regarding bets, contact us. Unresolved disputes may be referred to IBAS, whose decision is final (subject to full representation). Bet enforceability is governed by English law.

8.2. Other disputes or claims are governed by English law, with exclusive jurisdiction in England, subject to clause 8.3.

8.3. We may pursue legal action against breaching parties in Ireland, the place of breach, or their domicile, at our discretion.

9. Customer Services and Complaints

9.1. Contact Customer Services for complaints or issues.

9.2. Submit complaints or claims, including Account statements or balance issues, promptly via Customer Support, within 6 months of the issue.

9.3. Complaints must include:

• Account Log-In ID.
• Registered name.
• Issue explanation.
• Relevant dates and times.

9.4. We strive to resolve issues promptly. Incomplete submissions may delay responses.

9.5. Server records prevail in case of conflicts with Application results. You accept RNG software use for game outcomes.

9.6. We aim to respond to complaints within one month.

9.7. If unsatisfied, refer disputes to IBAS for adjudication. Their ruling is final and binding if all facts are presented.

9.8. Review IBAS case studies before submitting disputes.

9.9. IBAS adjudicates only if the operator is licensed by the Gambling Commission and a genuine deadlock exists.

9.10. Alternatively, contact the European ODR for adjudication.

10. Cash Out and Partial Cash Out

10.1. Cash Out and Partial Cash Out allow you to settle single or multiple Sportsbook bets early, locking in a profit or loss.

10.2. Access these features via “My Account” > “Cash Out”. Qualifying bets display the Cash Out value. Confirm to fully Cash Out.

10.3. For Partial Cash Out, use the slider to select the amount. The remaining stake settles based on the final result.

10.4. Successful requests are confirmed, but acceptance is not guaranteed if markets suspend or odds change. In-play requests may face delays.

10.5. These features are not available on all markets, indicated by a Cash Out icon.

10.6. Availability is not guaranteed, especially for pre-event bets not covered in-play.

10.7. Using Cash Out or Partial Cash Out may disqualify you from certain promotions.

10.8. Bonuses for bets like Lucky 15/31/63 do not apply if Cash Out is used.

10.9. For Partial Cash Out, the minimum amount matches secured funds (e.g., £9 for a £1 treble with two winning selections).

10.10. We are not liable if these features are unavailable due to technical issues.

10.11. We may reverse erroneous Cash Out settlements.

11. Bonuses

11.1. Bonuses are limited to one per person, IP address, address, or household.

11.2. Read and understand each bonus’s terms before accepting.

11.3. Promotions may change upon completion.

11.4. Erroneous bonus credits may be removed, and related bets voided.

11.5. Bonuses are not tied to gambling frequency, time limits, or increased benefits based on quicker activity.

11.6. Casino Bonus Wagering Requirements:

• You must meet wagering requirements before withdrawing bonus-related winnings.
• Withdrawing before meeting requirements voids the bonus and winnings.
• Only one bonus can be active at a time.
• Withdrawing funds before completing requirements is unlawful.
• Requirements are specified on promotional pages.

11.7. Game contributions to wagering requirements:

• Slots, Scratch Cards: 100%
• Roulette, Blackjack: 10%
• Poker: 5%
• Progressive Slots, Baccarat: 0%

11.8. Bonus manipulation or abuse results in bonus and winnings removal.

11.9. We may close Accounts or void activity for suspected duplicate Accounts, bonus abuse, or linked restricted Accounts.

12. Sportsbook Free Bet Vouchers

12.1. Redeem Free Bet Vouchers via “My Account” > “My Sportsbook Account” > “Free Bets” by entering your code.

12.2. Free bets apply to sports events with minimum odds of Evens (2.0).

12.3. Maximum payout is 20x the Free Bet amount (e.g., £50 Free Bet = £950 max payout, excluding stake).

12.4. Free bets cannot be used for multiple combination bets like Trixie or Yankee but can be used for straight accumulators (e.g., Double, Treble).

12.5. Returns exclude the Free Bet stake.

12.6. Limited to one Free Bet per person, household, or IP address.

12.7. Voided Free Bets are replaced within 48 hours.

12.8. General Terms apply.

13. Dormant Accounts

13.1. Accounts inactive for 365 consecutive days (no successful login) are subject to:

• (a) Zero-balance Accounts are closed without fees.
• (b) Positive-balance Accounts are notified using registration details. We attempt to refund to the last payment method, requiring confirmation of details. If not possible, you must provide a verifiable bank account.
• (c) After 30 days of notification, a £2 monthly Administration Fee is deducted until the balance is zero or the Account is reactivated.
• (d) Fees stop when the balance reaches zero or the Account is reactivated.

13.2. Reactivate your Account by logging in.

13.3. Request a refund of Administration Fees via Customer Services.

Effective Date: March 10, 2022