Table of Content

Recognizing Problem Gambling

If you’re concerned about your gambling habits, consider these questions:

  • Do you prioritize gambling over spending time with loved ones or engaging in other meaningful activities?
  • Have you considered lying, stealing, or selling possessions to fund your gambling?
  • Do you skip work or school to gamble?
  • Do you view gambling as an escape from boredom or dissatisfaction?
  • Have you gambled away funds needed for essentials like food or transportation?
  • Do you conceal the time or money you spend on gambling?
  • Have others criticized your gambling habits?
  • Would losing money through gambling lead to feelings of depression, with more gambling as the only relief?
  • Do you feel compelled to immediately recover gambling losses?
  • Do arguments, frustrations, or setbacks trigger an urge to gamble more?
  • Does gambling contribute to feelings of depression or suicidal thoughts?

The more affirmative responses you have, the more likely it is that gambling may be a serious issue for you.

Tips for Responsible Betting

  • Treat betting as a form of entertainment, not a source of income.
  • Only wager money you can afford to lose.
  • Establish clear limits before betting and stick to them.
  • Take regular breaks from gambling.
  • Avoid gambling when feeling upset or depressed.
  • Engage in alternative hobbies or activities to fill your free time.
  • Resist the urge to chase losses.

For guidance or support with gambling, several organizations offer assistance:

Support Services

  • National Gambling Helpline: Operated by GamCare, this 24/7 service provides confidential advice and support for those affected by gambling in Great Britain. Call Freephone 0808 8020 133 or use Live Chat.
  • GamCare Forums and Chat Rooms: Connect with others impacted by gambling through GamCare’s moderated online forums and daily group chat rooms to share experiences and support each other.
  • BeGambleAware: Offers information and directs individuals to resources to protect against gambling-related harm.
  • National Gambling Treatment Service: A network of organizations providing free, confidential treatment and support for gambling-related issues across England, Scotland, and Wales.
  • Gambling Therapy: A global online service offering multilingual advice for those adversely affected by gambling.

GAMSTOP

If you’re contemplating self-exclusion, consider registering with GAMSTOP, a free service allowing you to exclude yourself from all online gambling operators licensed in Great Britain. Learn more about the GAMSTOP exclusion process here.

Identifying Problem Gambling

We have established policies to detect customers who may be experiencing or at risk of developing gambling issues. When identified, we may reach out to offer support or intervene. While we are not trained professionals in treating gambling problems, we may contact you and, at our discretion, suspend your account or restrict access to our products if we believe you need assistance. If contacted by our Social Responsibility team, please cooperate, as we prioritize your well-being.

Setting Deposit Limits

Our Deposit Limit feature allows you to control the net amount you deposit into your account over a 24-hour, 7-day, or 30-day period, accounting for both deposits and withdrawals. You can reduce your limit at any time, but increases require a 24-hour cooling-off period and additional confirmation. Our Customer Services team can provide further details but cannot override your set limits. Adjust your Deposit Limits in the Gambling Controls section under “Deposit Limits” when logged into your account.

Setting a Casino Loss Limit

You can set a maximum loss limit for casino games, choosing a time frame such as 24 hours, 1 week, or 1 month.

Key Details:

  • Loss limits take effect immediately upon setting and reset at the chosen interval (e.g., a £100 weekly limit set on Monday at noon prevents losses exceeding £100 until the following Monday at noon).
  • Limits reset without factoring in prior winnings or losses.
  • Decreases to limits apply instantly, while increases require a 24-hour wait and reconfirmation.
  • Changing a limit resets it, ignoring previous activity.
  • Customer Services cannot override your set limits.

Set or modify your Casino Loss Limit in the “My Account” > “Gambling Controls” > “Casino Limits” section.

Take a Timeout

A timeout allows a temporary break from your account, ranging from 24 hours to 6 weeks. During this period, unsettled bets remain active, and your account balance is unaffected. Your account automatically reactivates after the timeout ends. To initiate a timeout, visit the “Gambling Controls” section and select the “Time Out” option.

Self-Exclusion

If a timeout isn’t sufficient, you may opt for self-exclusion, which can range from 6 months to 5 years. Request self-exclusion via Customer Services or the self-exclusion link (login required).

Process:

  • Customer Services will confirm your request to ensure it’s authorized.
  • Once active, you cannot access your account, and any funds will be returned per our Terms and Conditions.
  • We strive to exclude you from marketing materials during this period, though you may still encounter general advertising.
  • To reactivate your account post-exclusion, contact us via phone, Skype, or in person (email is not accepted).
  • Only explicit self-exclusion requests result in account suspension for the agreed period; otherwise, accounts are marked as “closed” and can be reopened upon request.

Self-exclude here (login required).

Reality Check

We notify you after 60 minutes of gameplay, offering options to view your account history, stop playing, or access this Responsible Gambling page. You can set a shorter timer but cannot disable or extend it beyond 60 minutes. Adjust your Reality Check settings in the “Gambling Controls” > “Reality Check” section.

Blocking Gambling Payments with Your Bank

Many banks allow you to restrict gambling transactions. If you’re concerned about overspending, consider blocking gambling payments through your bank account or debit card. The Gambling Commission provides details on participating banks here, and GamCare offers additional guidance here.

Self-Assessment

If you’re unsure about your gambling habits, GamCare’s online self-assessment test evaluates your behavior through a series of statements rated on a 1–10 scale. Results provide a personalized breakdown of gambling’s impact on your life and recommend next steps. Access the test on GamCare’s website.

Limiting Gambling Ads on Social Media

To reduce exposure to gambling-related content on social media, consider these options:

  • Facebook: You cannot block ads entirely, but you can hide them by selecting the down arrow or ‘x’ on sponsored posts. Adjust ad preferences in your settings to see more relevant ads. Learn more in Facebook’s Help Center or the Gambling Commission’s guidance.
  • Twitter: The Gambling Commission’s guide, in collaboration with Twitter, helps limit gambling content by unfollowing accounts, muting keywords, or managing promoted tweets.
  • Google: Block specific advertisers on Google Search, Maps, YouTube, or Gmail, or mute similar ads on other websites. See Google’s “Remove Unwanted Ads” page for details.
  • Instagram: Hide unwanted ads or adjust preferences to influence ad content. Find guidance on Instagram’s Help Center.

Preventing Underage Gambling

Fafabet requires customers to confirm they are of legal gambling age. We conduct electronic age verification and random checks to enforce this. Our advertising does not target minors.

How You Can Help:

  • Log out of our website when not in use.
  • Avoid sharing payment details.
  • Disable “Save Password” options.
  • Use child protection software like Net Nanny or CYBERsitter.
  • Create separate computer profiles for children.
  • Report suspected underage users to Customer Services.

Gambling Blocking Software

  • Gamban: Blocks access to online gambling sites across devices.
  • Gamblock: Prevents access to gambling websites.
  • Net Nanny: Filters inappropriate web content for children.
  • CYBERsitter: Allows parents to block specific sites.

Rules

All Fafabet transactions are governed by our Terms and Conditions and Betting Rules, designed to be clear and fair. Customers must be 18 or older, and you are responsible for maintaining the confidentiality of your username and security details. Bets are final once placed. Review our full Betting Rules and Terms and Conditions for details.

Effective Date: May 5, 2021